Questions Library Consumer Law What are the consumer protection laws in the UK for travel and tourism services?
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What are the consumer protection laws in the UK for travel and tourism services?

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Consumer protection in the UK's travel and tourism sector is governed by the Consumer Rights Act 2015 and the Package Travel and Linked Travel Arrangements Regulations 2018. Providers must ensure services are delivered as advertised, without misleading or false representations. Customers have the right to remedies, including refunds, for unsatisfactory services. Price transparency, including full disclosure of any additional fees or charges, is essential. Special attention is required for cancellation policies, ensuring they're fair and transparent. Our legal team can offer detailed insights into sector-specific regulations and compliance.

Alex is Sprintlaw’s co-founder and principal lawyer. Alex previously worked at a top-tier firm as a lawyer specialising in technology and media contracts, and founded a digital agency which he sold in 2015.

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