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An integral part of running a business that provides services to customers is ensuring that a contract is agreed upon by the customer.
This contract should cover liability to better protect your business. For instance, if you are running a gym, it may state in the gym terms and conditions that your business will not be liable for any injury the customer experiences while using the facilities. Other standard terms in gym terms and conditions might include how and when payment is made, a disclaimer that the gym is not responsible for the personal possessions of the customer, what will happen if equipment is damaged, how the contract can be terminated, dispute resolution, intellectual property, etc.
Liability waivers are often used in businesses that have high-risk activities in conjunction with contracts and are much shorter.
A liability waiver goes one step further than a standard contract and is an additional document the customer must sign before using a business’ services. The purpose of a liability waiver is to draw special attention to the risky nature of the service the customer is about to undertake. Of course, not all businesses need a liability waiver if their services are not inherently risky.
Examples of high-risk businesses that might use a liability waiver would usually be recreational services, such as a skydiving centre, a rock climbing gym, horse riding, or parkour class.
What Goes In A Liability Waiver?
An acknowledgement that the activity is inherently dangerous, and the customer’s agreement to limit or waive their right to compensation from your business should they experience injury due to the activity.
A liability waiver may also instruct that a customer must follow a certain protocol to limit their risk – for example, alerting the business if they have any pre-existing health conditions, correctly using the equipment, following instructions, and agreeing to wear safety gear.
Can A Liability Waiver Completely Protect My Business?
A liability waiver can substantially lessen your business’ liability, however, it cannot completely prevent your business from being liable.
This is because businesses in the UK must abide by the Consumer Rights Act 2015, which states certain warranties that can’t be avoided. For example, services must be rendered with due care and skill, and services will be fit for the purpose for which they are acquired by the consumer.
If a business behaves recklessly, the inclusion of a liability waiver won’t cover the reckless conduct. This means that where a business is aware or should be aware of a significant risk, they must take steps to prevent the risk even if there is a liability waiver in place. The Consumer Rights Act 2015 is clear on this.
It would therefore be illegal to state in a liability waiver that your business would not be liable in any circumstance whatsoever.
However, consumer guarantees can be excluded from recreational services in certain circumstances, where the liability is limited to death or injury. More about that can be found here.
Need more reasons to get a liability waiver? In the UK, the Health and Safety at Work etc. Act 1974 and the Management of Health and Safety at Work Regulations 1999 outline the responsibilities of businesses in managing risks. Having a customer actively sign a waiver demonstrates that they have been cognisant of a risk warning in the strongest possible way.
