Consumer Law Articles
Expert articles and practical legal guides on consumer law for uk businesses.
What Are Online Service Terms and Conditions? (2026 Updated)
If you sell a service online (or even just deliver it online), you're probably juggling a lot already - marketing, onboarding, service delivery, customer questions and the occasional "can I cancel?" email...
30 April 2026
Is Your Website Legally Fit for Purpose?
Is your website exposing your business to avoidable legal risk? A polished site is not enough if your privacy, cookies and consumer terms do not match how it really operates.
28 April 2026
UK Crypto Regulation: Key Protections for Businesses and Startups
If you’re building a product that touches cryptoassets (whether that’s payments, custody, tokenisation, NFTs, or a Web3 platform), you’ve probably asked the same question your customers will ask you: What regulatory protections...
27 April 2026
Refunding Delivery Charges: What UK Law Requires For Businesses
If you sell products online (or take orders over the phone), delivery is rarely an “optional extra” - it’s part of how you fulfil the contract. But when an order is cancelled,...
27 April 2026
Kitchen Supplier Goes Bust: Protect Contracts, Deposits And Deadlines
Few things throw a project off course faster than finding out your kitchen supplier has gone bust halfway through a fit-out. If you run a construction business, property development company, hospitality venue,...
27 April 2026
How To Start A Fragrance Business In The UK: Legal Essentials
Starting a fragrance business can feel like the perfect mix of creativity and commercial opportunity. You get to build a brand, craft a product customers genuinely connect with, and (if you get...
25 April 2026
How To Change Terms And Conditions In Business Contracts Safely
You’ve launched your business, you’ve got customers coming in, and your operations are finally running smoothly. Then reality hits: your pricing needs to change, your delivery model evolves, you’re adding subscriptions, or...
23 April 2026
Selling Perfume From Home In the UK: Legal Requirements
Selling perfume from home can be a brilliant small business idea. You can keep overheads low, build a loyal customer base online, and grow at a pace that suits you. But perfume...
23 April 2026
Legal Essentials For Salon Owners And Startups In the UK
Starting (or scaling) a salon is exciting - you’re building a brand, a client experience, and a business that can grow into something seriously valuable. But to truly boss your salon, you...
21 April 2026
Does the Consumer Rights Act Apply to B2B Contracts in the UK?
If you run a small business, you’ll probably have two types of customers: members of the public (consumer customers), and other businesses (B2B customers, suppliers, or commercial partners). When something goes wrong...
21 April 2026Supply of Goods and Services Act 2015: UK Contract Rules for SMEs
If you sell products, provide services, or do a bit of both, your contracts are doing a lot of heavy lifting behind the scenes. They set expectations, help you get paid, and...
20 April 2026
How to Spot Legal Gaps on Your Own Website
Could your website be hiding legal risks in plain sight? Learn the warning signs before a small gap turns into a bigger compliance problem.
16 April 2026Etsy Copyright For UK Sellers: Avoid Infringement And Takedowns
Running a shop on Etsy can be a brilliant way to turn your creativity into a real business. But once you start selling at scale, copyright stops being an abstract legal concept...
15 April 2026
Sole Trader Responsibilities in the UK: Legal Compliance Checklist
Running your business as a sole trader can feel like the simplest way to get started. There’s less admin than a company, you can make decisions quickly, and you don’t need to...
15 April 2026
The Hidden Legal Risks Sitting on Most Business Websites
Could hidden wording on your website trigger complaints, fines or disputes? Small issues in copy, cookies and terms can create big legal exposure.
13 April 2026
Unfair Contract Terms In The UK: What They Mean And How To Avoid Them
If you run a small business, your contracts are meant to protect you. But if your terms go too far, the law may treat some of them as unfair - meaning they...
13 April 2026
3 Key Responsibilities As An Online Small Business (2026 Updated)
Running an online small business in the UK gives you reach and flexibility, but it also brings legal responsibilities around advertising, consumer rights, privacy and contracts...
11 April 2026How To Respond To Negative Reviews In the UK: Compliance & Brand Protection
Negative reviews are a normal part of running a business in 2026 - even if you’re doing everything “right”. A late delivery, a misunderstanding about pricing, or one unhappy customer can turn...
11 April 2026
Influencer Marketing Laws in the UK: Disclosure, Legal Risk and What Brands Often Miss
Think influencer posts are low-risk? In the UK, poor disclosure and misleading claims can expose brands to serious legal trouble.
9 April 2026
Starting And Running An Online Franchise Business: UK Legal Considerations
Running a franchise online business can be a brilliant way to build a scalable venture with an established brand, proven systems, and (often) built-in customer demand. But the legal side can feel...
8 April 2026
Restocking Fees In The UK: What Businesses Can And Can’t Charge Under Consumer Law
If you sell products in the UK (especially online), you’ve probably dealt with returns that cost you real money - payment processing fees, admin time, re-packaging, damaged boxes, and sometimes stock you...
5 April 2026
No Refund Policies: What UK Businesses Can (And Can’t) Enforce Under Consumer Law
If you run a small business, refunds can be one of the quickest ways to lose time, money, and customer goodwill - especially when you feel the customer is being unreasonable. So...
5 April 2026Offering Credit to Customers: Legal Risks and Terms in the UK
Offering credit to customers can be a great way to win work, improve customer loyalty and smooth out sales - especially if you’re in B2B services, trade, wholesale or higher-value retail. But...
3 April 2026
Crowdfunding Pros And Cons: UK Legal Risks And Compliance For Startups
Crowdfunding can feel like the perfect solution when you’re building a startup or growing an SME: you get funding, early customers and a bit of buzz all at once. But crowdfunding isn’t...
3 April 2026
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