Questions Library Consumer Law, Digital Marketing & Advertising How do I deal with complaints from consumers about marketing and advertising in the UK?
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How do I deal with complaints from consumers about marketing and advertising in the UK?

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Addressing marketing and advertising complaints in the UK requires adherence to the Consumer Protection from Unfair Trading Regulations 2008 and industry-specific codes, such as those enforced by the Advertising Standards Authority (ASA). Ensure your marketing practices are transparent and non-deceptive. Establish a clear complaints handling system, addressing grievances promptly and effectively. Our legal professionals can guide businesses in managing such complaints and ensuring compliant advertising.

Alex is Sprintlaw’s co-founder and principal lawyer. Alex previously worked at a top-tier firm as a lawyer specialising in technology and media contracts, and founded a digital agency which he sold in 2015.

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