legal questions
Question
How do I deal with complaints from consumers about marketing and advertising in the UK?
Answer
Addressing marketing and advertising complaints in the UK requires adherence to the Consumer Protection from Unfair Trading Regulations 2008 and industry-specific codes, such as those enforced by the Advertising Standards Authority (ASA). Ensure your marketing practices are transparent and non-deceptive. Establish a clear complaints handling system, addressing grievances promptly and effectively. Our legal professionals can guide businesses in managing such complaints and ensuring compliant advertising.
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