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Questions Library Consumer Law, Regulatory Compliance How do I deal with cancellations and refunds when providing travel and tourism services in the UK?
Answering your
legal questions
Question

How do I deal with cancellations and refunds when providing travel and tourism services in the UK?

Answer

When handling cancellations and refunds in travel and tourism, businesses should have a clear policy that complies with the UK Consumer Rights Act 2015. This means being transparent about conditions, fees, and processes for refunds or credit offers. Our lawyers can help draft and review policies to ensure they are fair and compliant.

Alex Solo  
Alex is Sprintlaw’s co-founder and principal lawyer. Alex previously worked at a top-tier firm as a lawyer specialising in technology and media contracts, and founded a digital agency which he sold in 2015.

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