Question

How do I comply with consumer protection laws when selling products online?

Answer

When selling products online in the UK, adhere to the Consumer Rights Act 2015. This means providing clear product descriptions, transparent pricing (inclusive of all taxes and fees), and a robust return and refund policy. Avoid misleading advertising and always honour warranties and guarantees. Regularly review your online business practices for compliance. Our firm can assist in ensuring your online sales methods are compliant.

Alex Solo

Alex is Sprintlaw’s co-founder and principal lawyer. Alex previously worked at a top-tier firm as a lawyer specialising in technology and media contracts, and founded a digital agency which he sold in 2015.

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How do I comply with consumer protection laws when selling products online?

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