Consumer Law Articles

Expert articles and practical legal guides on consumer law for uk businesses.

How to Spot Legal Gaps on Your Own Website

How to Spot Legal Gaps on Your Own Website

Could your website be hiding legal risks in plain sight? Learn the warning signs before a small gap turns into a bigger compliance problem.

16 April 2026
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Etsy Copyright For UK Sellers: Avoid Infringement And Takedowns

Etsy Copyright For UK Sellers: Avoid Infringement And Takedowns

Running a shop on Etsy can be a brilliant way to turn your creativity into a real business. But once you start selling at scale, copyright stops being an abstract legal concept...

15 April 2026
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Sole Trader Responsibilities in the UK: Legal Compliance Checklist

Sole Trader Responsibilities in the UK: Legal Compliance Checklist

Running your business as a sole trader can feel like the simplest way to get started. There’s less admin than a company, you can make decisions quickly, and you don’t need to...

15 April 2026
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The Hidden Legal Risks Sitting on Most Business Websites

The Hidden Legal Risks Sitting on Most Business Websites

Could hidden wording on your website trigger complaints, fines or disputes? Small issues in copy, cookies and terms can create big legal exposure.

13 April 2026
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Unfair Contract Terms In The UK: What They Mean And How To Avoid Them

Unfair Contract Terms In The UK: What They Mean And How To Avoid Them

If you run a small business, your contracts are meant to protect you. But if your terms go too far, the law may treat some of them as unfair - meaning they...

13 April 2026
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3 Key Responsibilities As An Online Small Business (2026 Updated)

3 Key Responsibilities As An Online Small Business (2026 Updated)

Running an online small business in the UK gives you reach and flexibility, but it also brings legal responsibilities around advertising, consumer rights, privacy and contracts...

11 April 2026
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How To Respond To Negative Reviews In the UK: Compliance & Brand Protection

How To Respond To Negative Reviews In the UK: Compliance & Brand Protection

Negative reviews are a normal part of running a business in 2026 - even if you’re doing everything “right”. A late delivery, a misunderstanding about pricing, or one unhappy customer can turn...

11 April 2026
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Influencer Marketing Laws in the UK: Disclosure, Legal Risk and What Brands Often Miss

Influencer Marketing Laws in the UK: Disclosure, Legal Risk and What Brands Often Miss

Think influencer posts are low-risk? In the UK, poor disclosure and misleading claims can expose brands to serious legal trouble.

9 April 2026
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Starting And Running An Online Franchise Business: UK Legal Considerations

Starting And Running An Online Franchise Business: UK Legal Considerations

Running a franchise online business can be a brilliant way to build a scalable venture with an established brand, proven systems, and (often) built-in customer demand. But the legal side can feel...

8 April 2026
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Restocking Fees In The UK: What Businesses Can And Can’t Charge Under Consumer Law

Restocking Fees In The UK: What Businesses Can And Can’t Charge Under Consumer Law

If you sell products in the UK (especially online), you’ve probably dealt with returns that cost you real money - payment processing fees, admin time, re-packaging, damaged boxes, and sometimes stock you...

5 April 2026
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No Refund Policies: What UK Businesses Can (And Can’t) Enforce Under Consumer Law

No Refund Policies: What UK Businesses Can (And Can’t) Enforce Under Consumer Law

If you run a small business, refunds can be one of the quickest ways to lose time, money, and customer goodwill - especially when you feel the customer is being unreasonable. So...

5 April 2026
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Offering Credit to Customers: Legal Risks and Terms in the UK

Offering Credit to Customers: Legal Risks and Terms in the UK

Offering credit to customers can be a great way to win work, improve customer loyalty and smooth out sales - especially if you’re in B2B services, trade, wholesale or higher-value retail. But...

3 April 2026
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Crowdfunding Pros And Cons: UK Legal Risks And Compliance For Startups

Crowdfunding Pros And Cons: UK Legal Risks And Compliance For Startups

Crowdfunding can feel like the perfect solution when you’re building a startup or growing an SME: you get funding, early customers and a bit of buzz all at once. But crowdfunding isn’t...

3 April 2026
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Sale of Goods Contract: Key Terms and Common Pitfalls for UK Businesses

Sale of Goods Contract: Key Terms and Common Pitfalls for UK Businesses

If your business sells products (whether to other businesses or directly to customers), you’re probably entering into a contract every time you take an order. The issue is: if you don’t set...

3 April 2026
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Unfit For Purpose Meaning In UK Business Contracts: When It Applies

Unfit For Purpose Meaning In UK Business Contracts: When It Applies

If you sell products, supply materials, deliver services, or buy in stock from suppliers, you’ve probably seen the phrase “fit for purpose” (or its less helpful cousin: “sold as seen”). But what...

2 April 2026
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Is Price Discrimination Illegal in the UK?

Is Price Discrimination Illegal in the UK?

If you run a small business, it’s completely normal to wonder whether you’re “allowed” to charge different customers different prices. Maybe you offer a discount to students, you charge more for weekend...

2 April 2026
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Business Responsibility In The UK: Legal Obligations And Practical Steps

Business Responsibility In The UK: Legal Obligations And Practical Steps

When you’re building a small business, it’s easy to think of business responsibility as a values statement on your website or something that only matters once you’re bigger. In reality, business responsibility...

30 March 2026
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Sole Trader Legal Requirements In The UK: Staying Compliant

Sole Trader Legal Requirements In The UK: Staying Compliant

Starting as a sole trader is one of the quickest ways to get your business up and running in the UK. There’s less admin than setting up a limited company, you can...

29 March 2026
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Subscription Agreements: Key Legal Terms For UK Online Services

Subscription Agreements: Key Legal Terms For UK Online Services

Online subscription services can be a brilliant way to build predictable revenue, deepen customer relationships and grow a business that isn’t constantly chasing one-off sales. But subscriptions also come with very specific...

21 March 2026
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UK Advertising Regulations: Practical Compliance Guide

UK Advertising Regulations: Practical Compliance Guide

When you’re building a small business, advertising can feel like the fastest way to grow. A new website, a few paid social ads, a launch email, maybe a promotional offer - and...

20 March 2026
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UK Prize Draw and Competition Rules: Legal Requirements for Compliant Promotions

UK Prize Draw and Competition Rules: Legal Requirements for Compliant Promotions

Running a prize draw or competition can be a great way to build your email list, increase sales, and create excitement around your brand. But when you’re putting a promotion out to...

17 March 2026
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How To Respond To A Bad Review: Legal-Safe Steps For UK Businesses

How To Respond To A Bad Review: Legal-Safe Steps For UK Businesses

Getting a bad online review can feel personal - especially when you’ve poured time, money and energy into building your business. But from a legal and commercial perspective, a negative review is...

16 March 2026
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Restocking Fees: Returns, Refunds And Terms & Conditions In The UK

Restocking Fees: Returns, Refunds And Terms & Conditions In The UK

If you sell physical products (especially online), returns can be a real cost centre. You’re not just dealing with “sending it back” - you might be paying for inbound shipping, inspecting the...

14 March 2026
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UK Hotel Laws And Regulations: Compliance Guide For Hotel Operators

UK Hotel Laws And Regulations: Compliance Guide For Hotel Operators

Running a hotel is all about guest experience - but behind the scenes, it’s also a business built on compliance. Whether you’re opening your first boutique hotel, taking over an existing property,...

13 March 2026
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