Consumer Law Articles
Expert articles and practical legal guides on consumer law for uk businesses.
Can You Legally Sell a Debt to a Collection Agency? What UK Businesses Need to Know About Debt Assignment
Every business eventually runs into the headache of unpaid invoices. Maybe you’ve chased a client for months, sent all the reminders, and still-crickets. You might be wondering, “Can I sell a debt...
17 July 2025
How To Respond To A Slander Claim: A Solicitor’s Letter Template For UK Businesses
If your business has received a slander claim - or you’re worried one’s on the horizon - it’s natural to feel uneasy. Defamation allegations can be stressful, raise big questions about your...
16 July 2025
Understanding Compensation for Breach of Contract: A Guide for UK Businesses
When you run a business, you rely on contracts every day-whether you’re signing a new supplier agreement, taking on your first employees, or closing a client deal. Most of the time, these...
15 July 2025
B2B vs B2C Contracts: Key Legal Differences Every Business Should Know
Whether you’re just starting your business or looking to scale, understanding the basics of commercial contracts is essential. One area that often trips up new founders is the difference between B2B and...
12 July 2025
What Is Mediation in Law UK? Understanding the Mediation Process for Commercial Disputes
Running a business comes with plenty of highs - but when disagreements arise, it’s natural to feel uncertain about how to handle things, especially when a dispute threatens to escalate. If you’re...
11 July 2025
What To Do If Someone Refuses To Leave Your Business Premises
Running a business in the UK comes with all sorts of day-to-day challenges - but what happens if you ask someone to leave your property and they refuse? Perhaps it’s a customer...
11 July 2025
Product Liability In the UK (2026 Updated)
If you sell products in the UK (whether online, in-store, or B2B), product liability isn't something you can ignore until there's a problem. Because when a product causes injury, damage, or significant...
16 June 2025
CMA Oversight: How Competition Rules Affect You
Thinking about growing your business, joining forces through a merger or acquisition, or simply keen to play by the rules in the UK market? If so, you’ve probably heard whispers about the...
6 May 2025
Cold‑Calling Laws in Britain: Staying Compliant
Whether you're launching your first startup or looking to grow your customer base, cold calling may have crossed your mind as a classic marketing technique. It might even seem essential in some...
6 May 2025
UCTA 1977 in Practice: Drafting Fair Terms
If you've ever signed a business contract that felt a bit “one-sided”, you’re not alone. Many small businesses in the UK find themselves facing standard form contracts - often drafted by larger...
5 May 2025
When Is It Legal to Refuse a Cancellation Fee? A Guide for UK Businesses
Cancellation fees are a hot topic for many UK businesses and their customers. If you run a business that takes bookings, subscriptions, or ongoing contracts, you’ve probably wondered: “When can I actually...
4 May 2025
Disclaimers: Drafting Shields Against Business Liability
Running a business in the UK is an exciting journey - whether you’re launching a bricks-and-mortar shop or building an online empire, there’s a lot to keep track of. But, as any...
4 May 2025
UK Returns Policy Explained: Essential Guide for Online Retailers
Selling online in the UK opens up your business to customers everywhere – but it also means you need to play by the rules when it comes to returns and refunds. Whether...
4 May 2025
Navigating Legal Risks in the UK’s Cashless Future: What Your Business Needs to Know
The UK is moving towards a cashless society at a staggering pace. From coffee shops that only tap cards to digital pop-ups at market stalls, it’s clear: going cashless isn’t just a...
3 May 2025
Essential Guide to Age Restrictions for UK Online Sellers: Legal Risks & Best Practices
If you run an online business in the UK, knowing the rules around age restrictions isn’t just good sense – it’s essential for staying on the right side of the law. From...
3 May 2025
Sale of Goods Act 1979: Compliance Guide for E‑Commerce & B2B
If you’re running an eCommerce business that sells products to other businesses, chances are the Sale of Goods Act 1979 still underpins your legal obligations-even if you’ve heard more these days about...
2 May 2025
Unfair Contract Terms Act 1977: Staying on the Safe Side
Contractual agreements are at the heart of every business relationship in the UK, from everyday supplier arrangements to major deals between established companies. For the most part, you’re free to negotiate the...
2 May 2025
EU E‑Commerce Directive: What UK Stores Still Need to Do
If you run an online store in the UK, you’ve probably heard about the E-Commerce Directive or the Electronic Commerce (EC Directive) Regulations 2002. But with Brexit in the rear-view mirror, and...
2 May 2025
Facing Bad Online Reviews? Legal & Practical UK Tactics
It’s never easy to see a bad review about your business pop up online. Whether it’s a frustrated customer or a particularly harsh comment, negative reviews can sting both emotionally and financially....
1 May 2025
Customer Service & Legal Compliance: Why They Go Hand in Hand
When you think about the building blocks for a successful business, customer service and legal compliance might appear as two separate boxes to tick. But in reality, they go hand in hand...
1 May 2025
Cancelling Contracts for Breach-Lawfully and Effectively (UK)
Contracts form the backbone of most business relationships in the UK-whether you're offering services, selling goods, or working with partners. But what happens when things go wrong? If the other party breaches...
30 April 2025
Essential Legal Compliance Guide for Main Retailers in the UK
Running a successful retail business in the UK is rewarding, challenging – and, let’s be honest, sometimes a little overwhelming when it comes to legal compliance. Whether you’re just opening your first...
29 April 2025
Sales of Goods Act 1979 vs Consumer Rights Act 2015: What UK eCommerce Businesses Need to Know
Running an eCommerce business in the UK is more exciting and accessible than ever. But with all the possibilities comes a web of rules you have to navigate – especially when it...
28 April 2025
Credit‑Card Refunds for UK E‑Commerce: What the Law Says
Taking payments online is a huge enabler for UK e-commerce businesses, but with every sale comes the question: “What if my customer wants a refund?” Whether you’re launching a slick new shop...
28 April 2025
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