The business traded through stores, online sales and third-party channels. Over time, customer behaviour shifted. Online sales grew, but that brought extra warehousing and distribution costs. At the same time, some physical stores suffered lower footfall and weaker sales, especially in secondary locations. The court recorded that some passing rents were significantly above market levels.
That mix created a familiar retail problem: a business with a changing sales model but a heavy fixed property cost base. Added labour cost pressure made matters worse. The company said it had an immediate liquidity shortfall and needed a substantial financial adjustment to restore equilibrium.
The boards responded with a transformation plan. This was not just a rent-cutting exercise. It included operational improvements, cost rationalisation and strategic investment, especially in stores and IT. The restructuring plan was one part of that wider programme.
To support the plan, the company reviewed each store in detail. It looked at profitability, forecast performance, location, overlap with other catchments, market rent and the investment needed to turn a site around. That work produced several categories: stores to close, stores to keep only if rent was reduced, and stores to continue on existing terms.