Put your storage and order-handling model into a warehouse and fulfilment agreement

Problems often appear when the contract describes a neat service model, but the real operation is more complicated. For example, one party may assume the warehouse is responsible for shrinkage, damaged stock, missed dispatch cut-offs or returns processing, while the written terms say something narrower. Disputes also arise around stock counts, service credits, exclusions of liability and who carries responsibility once goods move between systems or carriers. A well-drafted agreement helps set clearer rules, but the factual working arrangement can matter as much as the contract wording, so the document needs to reflect what actually happens on the ground.

It commonly covers intake procedures, storage arrangements, stock control, picking and packing obligations, dispatch processes, returns handling, fees, invoicing, service standards, liability for loss or damage, insurance expectations, confidentiality, information-sharing and termination rights. Depending on the arrangement, it may also deal with restricted goods, minimum volumes, peak trading periods, reporting obligations and how discrepancies are escalated. If customer or order data is involved, the agreement may also need wording about how information is accessed and shared. Privacy wording works best when it is matched to your real collection, use, storage and disclosure practices.

We usually need a practical outline of the service model, including what goods are stored, whether the provider handles only warehousing or also fulfilment and returns, how orders are transmitted, what service levels matter commercially, and where liability is expected to sit if goods are lost, damaged or delayed. It also helps to know whether there are existing terms, operational manuals or insurance requirements already in play. Where systems exchange customer or order information, the legal position depends on the way the business handles information in practice, not just on broad labels used in the contract.

Often it is not. A broad logistics precedent may say very little about order cut-offs, stock reconciliation, returns workflows, service failures, reporting obligations or the way information moves between the parties' systems. That can leave important commercial assumptions undocumented. A more tailored agreement You will get a clear view of the legal issues and the next steps that matter. especially if day-to-day practices drift away from the written process. The value in tailored drafting is that it tests the contract against the actual fulfilment model rather than assuming a standard form will fit.

For a relatively settled arrangement, drafting or review can often be completed within a few business days once we have the key commercial points and any existing documents. Timing may be longer where the liability position is heavily negotiated, the service model is multi-site, or there are several related documents that need to be checked alongside the agreement. After the first draft or review comments are provided, you can raise questions and use the included amendment round within scope. If the matter develops into broader negotiations, that would usually need separate scoping.

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