Business Law Library & Tracker
Consumer Complaints & Dispute Resolution
Complaints, redress schemes, tribunals, ombudsmen and customer remedies.
Sources last reviewed 28 July 2026
Main law guides
122
Acts, regulations and codes worth reading first
Topics
60
Plain-English clusters
Published case explainers
143
Selected cases with a business lesson
Tracked updates
11
New, amended & reviewed
Plain-English explainers, not legal advice. Use the linked official source for section-level detail, and get advice for your situation.
Get legal helpMain laws
Alternative Dispute Resolution for Consumer Disputes Regulations 2015
SI 2015/542
Online Safety Act 2023
UKPGA 2023 c 50
Legal Services Act 2007
2007 c. 29
Cases
Ian Paul McKavney v Serco Group Plc & Ors
The lesson is narrow but useful. Do not assume that moving employees out of one group pension arrangement automatically gives them an immediate unreduced pension,...
Angela Emmerson v Human Givens Institute Limited
For ordinary businesses, the durable lesson is simple: do not assume you can share information just because one person involved says yes. If your business holds...
D.E.L.T.A. Merseyside Limited and another v Uber Britannia Limited
If you run a private hire business outside London and Plymouth, this case gives you more freedom over how bookings are structured, but it does not let you be vague....
Christine Self v Santander Cards UK Limited
For small and mid-sized businesses in consumer finance, the practical lesson is not that any standard form will always block later claims. The lesson is narrower...
Options UK Personal Pensions LLP v Financial Ombudsman Service Limited
If your firm is FCA-regulated, do not assume that execution-only wording or no-advice declarations will protect you from a complaint about losses. This case shows...
Canada Square Operations Ltd v Potter
The safest reading for business owners is straightforward. Do not assume that six years automatically closes off risk if your business model depended on not telling...