Put clear customer terms behind your tours and excursions

Tours usually involve operational issues that ordinary event terms do not deal with very well. Examples include itinerary changes, weather disruption, minimum participant numbers, meeting point rules, late arrivals, third-party transport or venue involvement, and the operator's right to refuse participation in certain situations. If those points are not covered clearly, disputes can arise over refunds, attendance expectations or responsibility when plans change. Dedicated tour terms are useful because they can be written around the way your bookings and trips actually work, rather than around a generic event model.

This service can suit a range of operators, including walking tours, food tours, sightseeing businesses, activity-based experiences, private group operators and day-trip providers. It is particularly relevant where customers book directly with you and rely on your published terms before paying. If your tours involve timed departures, physical participation, changing itineraries or rules about customer behaviour, those details often need clearer wording than a basic booking confirmation provides. The consultation helps identify which parts of your operating model should be reflected in the terms.

They will be written around the services and facts you give us at the time. If you later introduce a materially different offering, such as overseas trips, accommodation-inclusive tours, higher-risk activities or a franchise-style model, the same terms may not cover all of the new issues. Even a shift from public tours to private corporate bookings can change the right approach to cancellation, liability and participant rules. In that situation, we can review the existing terms and advise whether a targeted update or a fuller redraft is more sensible.

Yes, although that may fall outside this fixed-fee depending on what documents are involved. This service covers the main tour terms and conditions themselves. If your business also uses separate waivers, booking platform wording, supplier agreements or health and safety acknowledgements, those documents should ideally work consistently with the main terms. That can be especially important for adventure-style or multi-provider tours. If additional documents are needed, we can explain what should be prioritised and provide a separate quote for that extra work.

After the consultation, we draft the terms using the information you have provided about your tours, booking flow and customer arrangements. You then review the draft and can request changes within the included amendment rounds. This is often the stage where businesses refine practical wording on cancellation windows, no-show rules, meeting points, customer conduct or rescheduling. Once those revisions are completed, you will have a final version ready to use in your booking process. If your business later changes direction, the terms may need a further review.

Working with us is simple. Start by submitting an enquiry through our website using the form at the top of this page or on our Get Started page. A legal project manager will review your enquiry within 1 business day and reach out to understand your needs.

They'll send you a fixed fee quote outlining costs, scope, and timing. If you're happy, you can accept and sign our engagement letter online. Once that's done, we'll connect you with an expert lawyer who will complete your project via email, phone, or video chat, with the timing confirmed in your quote.

If you're not looking for help with a specific matter, explore our platform, which offers free templates, tools to get your business set up, and even a free tier to get started. Whether you need legal support or just want to browse resources, we've got you covered.

At Sprintlaw, our pricing is transparent and designed for startups and small businesses. Many one-off legal services, including document drafting and reviews, are provided for a fixed fee with an upfront quote before you proceed.

Prices typically range from £100 to £1,500 depending on the complexity and scope of the work. For ongoing support, Sprintlaw Memberships include options such as legal templates, consultations, a legal helpline and credits for services.

If your project is larger or more complex, we will provide a tailored quote after understanding what you need.

Sprintlaw UK operates fully virtually, with the team working online across the UK to provide support to startups and small businesses nationwide. Many of our team are based in London and often meet at co-working offices, but our operations remain fully digital, ensuring flexibility and efficiency for both our clients and team.