Get one customer agreement that works across online, in-person and manual sales

The key clauses usually include what is being sold, pricing, invoicing or checkout payment terms, delivery or performance timing, customer responsibilities, cancellation rules, refund position, liability wording, and when the contract is formed. For mixed-channel businesses, acceptance mechanics are often a major issue. For example, your terms may need to work when a customer clicks to buy online, signs a quote, confirms by email or pays at a counter. We also look at whether goods and services are bundled together, because that can affect how the document should be structured.

It depends on what you sell, who your customers are, and how a transaction moves from enquiry to fulfilment. A business selling physical products may need detailed wording on delivery, risk and stock issues, while a service provider may need stronger clauses on scope changes, timing, client dependencies and acceptance of work. If you use quotations, order forms, booking confirmations or website checkout terms, those steps matter too. The agreement is drafted around those practical touchpoints so the document matches the way your business actually trades.

Sometimes it is not. A basic template may work for a simple online sale, but it can fall short where your business also takes manual orders, provides custom work, sells in person or combines goods with services. In those situations, gaps often appear around when terms are accepted, which sales route they apply to, and how fulfilment or cancellations are handled. This service covers one tailored agreement for your sales model. It is not a full review of every customer-facing document or every process used by your team unless separately arranged.

Timing depends on how settled your commercial terms are and how many sales pathways need to be reflected in the document. Once we have the relevant details, we prepare a draft agreement for you to review and comment on. You can then request the included amendments so the wording better fits your process. If further issues come up, such as separate website terms, supplier contracts or negotiation with a customer, those would usually need separate work. This service is centred on the core agreement itself rather than ongoing support after completion.

This often becomes important when the same business takes orders in more than one way, such as through a website, by email, from a proposal, over the phone or in person. If each route uses different wording or no consistent wording at all, it can become unclear which terms actually apply. A single agreement can help align the core rules on acceptance, payment, delivery or service performance, cancellations and liability across those channels. The drafting is based on your actual sales setup rather than assuming every customer buys through one checkout flow.

Working with us is simple. Start by submitting an enquiry through our website using the form at the top of this page or on our Get Started page. A legal project manager will review your enquiry within 1 business day and reach out to understand your needs.

They'll send you a fixed fee quote outlining costs, scope, and timing. If you're happy, you can accept and sign our engagement letter online. Once that's done, we'll connect you with an expert lawyer who will complete your project via email, phone, or video chat, with the timing confirmed in your quote.

If you're not looking for help with a specific matter, explore our platform, which offers free templates, tools to get your business set up, and even a free tier to get started. Whether you need legal support or just want to browse resources, we've got you covered.

At Sprintlaw, our pricing is transparent and designed for startups and small businesses. Many one-off legal services, including document drafting and reviews, are provided for a fixed fee with an upfront quote before you proceed.

Prices typically range from £100 to £1,500 depending on the complexity and scope of the work. For ongoing support, Sprintlaw Memberships include options such as legal templates, consultations, a legal helpline and credits for services.

If your project is larger or more complex, we will provide a tailored quote after understanding what you need.

Sprintlaw UK operates fully virtually, with the team working online across the UK to provide support to startups and small businesses nationwide. Many of our team are based in London and often meet at co-working offices, but our operations remain fully digital, ensuring flexibility and efficiency for both our clients and team.